Due to the nature of our products, we can not be held responsible for items that may melt if left on a doorstep or mailbox in the heat. We ask that if you cannot be present to receive your order, that you make other arrangements with your post to pick it up from their temperature controlled facilities to ensure you get your product in the same condition as it left our Portland studio.
Items containing coconut oil as an ingredient will be temperature sensitive. It turns liquid at 76F. If the temperature of your home is higher than this these products will be softer and you may need to store them in the refrigerator all or part of the year. If a product does, in fact, melt, it can be restored to full functionality by placing it in the refrigerator for approximately one hour. Ingredients are adjusted seasonally to partially account for this variation.